Shipping and installing mattress spring machinery overseas can be complex, but with the right systems, it becomes a smooth, predictable process.
We handle overseas shipment and installation from end to end, covering packaging, customs, shipping, on-site setup, and operator training.
Understanding this process will help buyers plan better, reduce delays, and start production sooner.
Let’s walk through the full logistics and installation lifecycle.
What Is Included in Pre-Shipment Preparation?
When preparing machinery for export, everything starts with documentation.
Key documents include:
| Document Type | Purpose |
|---|---|
| Proforma invoice | Confirms buyer’s order |
| Packing list | Details each machine component |
| Commercial invoice | For customs valuation |
| Certificate of origin | For preferential tariffs or duty rates |
| Bill of lading (B/L) | Proof of shipment |
| Export declaration | Required by China customs |
| Electrical test report | Verifies power compatibility |
| Installation guideline | Helps local setup team |
We prepare all paperwork. Our logistics coordinator works with the freight forwarder to submit the documents to customs.
How Is the Machinery Packaged and Crated?
Our machines are heavy-duty, so we follow export-grade crating standards.
Packaging steps:
-
Surface protection
- Apply anti-rust oil on metal surfaces
- Wrap electronics in anti-static film
-
Shock protection
- Use foam padding and corner guards
- Add anti-vibration base pads
-
Crating
- Use heat-treated wood crates (ISPM-15 standard)
- Mark all sides with shipping instructions
-
Moisture control
- Insert silica gel bags
- Wrap sensitive modules with moisture barrier film
Each crate is photographed and recorded before sealing, ensuring transparency.
What Shipping Methods Are Used?
Depending on destination, volume, and urgency, we choose:
| Shipping Mode | When Used | Notes |
|---|---|---|
| Sea freight | For most standard shipments | Cheapest for bulk machines |
| Air freight | For urgent single machines | More costly; may require disassembly |
| Rail + truck | To inland countries like Russia or Kazakhstan | Balanced cost and speed |
We deliver the goods FOB, CIF, or DDP depending on the Incoterms agreement. For full service, most clients choose CIF + on-site setup.
How Is Insurance Handled?
We strongly recommend all shipments be covered with marine cargo insurance.
This includes:
- Damage during ocean transit
- Theft or container loss
- Water ingress or corrosion
We work with trusted providers like Ping An, China PICC, or your local partner. Claims are supported with packing records, photos, and machine condition reports.
What Happens During Customs Clearance?
In most Southeast Asian, European, or Russian markets, we’ve already exported similar machines, so clearance procedures are routine.
We support local agents or your appointed broker with:
- HS code classification (default: 8479.89)
- Equipment specs and product photos
- Certificates for power and compliance
📝 Tip: Some countries require extra documentation like CE Certificate, Form E (ASEAN), or technical drawings. We prepare these at no cost.
Can You Track the Shipment?
Yes. Once your machine is shipped, we’ll send you:
- Container number
- Estimated arrival time
- Port agent contact
You’ll receive weekly updates via WhatsApp or email. If there’s any delay (customs, weather, or port congestion), our logistics team informs you right away.
What Happens at Destination Port?
Once your machine arrives, here’s the typical process:
-
Unloading
Your port-side agent or trucking partner offloads crates using forklifts or cranes. -
On-site delivery
Machines are moved to your factory with flatbed trucks. -
Unpacking
Only trained staff or our technician should open the crates to avoid component loss. -
Inventory check
Match crate contents to packing list and verify condition.
If any damage is noted, please take photos and notify us immediately for claim filing.
How Is Installation Carried Out?
We provide two levels of installation service:
| Service Type | Details |
|---|---|
| Remote installation | Video guide, call support, and wiring diagrams |
| On-site technician | We send technician to your site for setup + training |
During installation, we assist with:
- Machine positioning and leveling
- Electrical and pneumatic connections
- Parameter setting and software configuration
- Running trial production
The installation takes 1–3 days depending on machine type.
Is Training Included?
Yes.
We include basic operator training as part of installation.
Covered topics:
- Loading wire and materials
- Adjusting coil size, tension, and feed
- Troubleshooting spring deviation
- Daily and monthly maintenance
All instructions are in English, Chinese, or your local language (via interpreter).
We also offer extra training for new shifts or additional teams, online or in-person (for a fee).
What After-Sales Support Is Provided?
After installation, you are not alone.
✅ Warranty: 1 year for full machine (except wear parts)
✅ Spare parts: We ship spares by air if urgent
✅ Video call support: Response within 8 hours
✅ Software update: Free for life
✅ Field support: Available in Southeast Asia and Russia within 7–10 days
We maintain service records and support logs for all customers.
Conclusion
Overseas delivery and setup of mattress spring machines is a serious commitment—but it’s what we do every day. From crating to customs, installation to training, we handle it all so you can focus on production.
With planning, clear communication, and experienced partners, your machine will be running smoothly from day one.